Política de envío

Effective Date: 5/1/2025
Website: www.thelonestarcnc.com

Thank you for shopping with Lonestar Custom CNC Services LLC. This Shipping Policy outlines important information about how we process, ship, and deliver your orders. By placing an order through our website, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed during regular business hours, Monday through Friday, excluding holidays. We strive to ship most in-stock orders within 1–3 business days of payment confirmation.

Please note: Custom or made-to-order products may require additional processing time. Estimated lead times will be listed on the product page or communicated via email.

2. Shipping Methods and Carriers

We offer domestic shipping via trusted carriers such as UPS and USPS. The shipping method and carrier are selected based on item size, weight, and destination to ensure timely and cost-effective delivery.

Shipping options and estimated transit times will be displayed at checkout. These estimates do not include order processing time.

3. Shipping Rates

Shipping charges are calculated at checkout based on the delivery address, weight, dimensions, and shipping method selected. In some cases, we may offer free shipping promotions, which will be clearly stated on the website.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number and link to track your shipment. Please allow up to 24 hours for the tracking information to become active.

5. Delivery Issues

Lone Star CNC is not responsible for:

• Delays caused by the carrier, weather, or other uncontrollable factors

• Lost or stolen packages after confirmed delivery

• Incorrect or incomplete shipping addresses provided by the customer

If a package is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.

6. International Shipping

At this time, we do not offer international shipping. We only ship within the United States. If this changes in the future, we will update this policy accordingly.

7. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us at thelonestarcnc@gmail.com within 3 business days of delivery. Be sure to include:

• Your name and order number

• A description of the issue

• Photographs of the packaging and item(s) in question

We will evaluate the situation and offer a resolution, which may include a replacement, refund, or store credit, depending on the circumstances.

8. Order Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible at thelonestarcnc@gmail.com. We cannot guarantee changes or cancellations once an order has been processed or shipped. Please review our Return & Cancellation Policy for more details.

Contact Us

If you have any questions regarding our shipping policy or need help with an order, please don’t hesitate to contact us:

Email: thelonestarcnc@gmail.com